Client Services Executive - Hobsonville based
HOOP is a leading NZ merchandising support company, with a field team of over 300 merchandisers who look after our clients products in a variety of stores around New Zealand
Working in a fast paced, ever changing environment, the Client Service Executive is responsible for the day to day management of client briefing, activity, reporting and other information to retain and grow business and to ensure the merchandising team are briefed in full and on time in order to deliver merchandising services to both the contracted and internal standards of Hoop Limited.
The role is also responsible for the collection and collation of merchandising images, data, call report and other key information to provide timely and relevant feedback to the client and management team in a format that meets both client and Hoop Limited standards.
The role is also responsible for overseeing Client Services Coordinator(s) and Administrator(s) to ensure all client support and administration functions are completed, ensuring deadlines are met and standards upheld.
Key to success in the role is building and maintaining relationships with relevant clients to ensure client contracts are delivered effectively and to follow the performance management framework to ensure staff are managed to a high standard.
Skills & Experience
Customer focus and excellent communication skills.
Industry experience
The ability to analyse information from a range of sources
Systems orientated with Microsoft Excel, Outlook, Word, PowerPoint to Intermediate level
Preferably tertiary qualified
Clean and current drivers licence and own car
NZ Resident
